Skip to content

Legal

Refund Policy

Pre-launch framework: direct US commerce under UIBEAST LLC has not launched, and no storefront is currently taking orders. This document sets out the refund and cancellation framework intended to apply once direct sales begin. Product-specific return terms will be displayed before purchase when the store launches.

Last updated: August 11, 2026

1. Status of this policy

UIBEAST LLC does not currently operate an active storefront. Commerce operations are being prepared for migration, so this policy is a pre-launch framework rather than an operational policy.

Once direct sales are live, the applicable, product-specific purchase and return terms will be presented at the point of sale before you complete a purchase, and will take precedence over the general framework described here.

2. Scope

This policy applies to purchases made directly from UIBEAST LLC. Purchases made through an application store or another third-party platform are subject to that platform’s refund rules, and requests for those purchases should be submitted to the platform first.

3. Digital products and downloads

Because digital products are delivered immediately and cannot be returned, they are generally non-refundable once accessed or downloaded.

We will consider a refund where the product was not delivered, where it is materially different from its description, or where a defect prevents its intended use and we are unable to resolve the issue.

4. Subscriptions and software services

Subscriptions may be cancelled at any time and remain active until the end of the paid period. Unless required by law, fees already paid for the current period are not refunded on a partial basis. Where a service is unavailable for an extended period due to a fault on our side, we may issue a credit or pro-rata refund.

5. Physical goods

No physical goods are currently sold directly by UIBEAST LLC. If and when physical products are offered, the return window and eligibility conditions for each product will be displayed before purchase; no fixed return period is promised in advance here.

Return shipping is the customer’s responsibility unless the item arrived damaged, defective or incorrect. Please keep proof of shipment until the return is processed.

6. Items that are not eligible

  • Products purchased from a third-party reseller or another platform.
  • Custom or bespoke development work already delivered and accepted.
  • Requests made outside the applicable time window.
  • Items damaged after delivery through misuse.

7. How to request a refund

Email billing@uibeastx.com with your order reference, the product or service concerned, the reason for the request and any supporting evidence such as photographs or screenshots.

We aim to acknowledge requests within a few business days and to communicate a decision after review.

8. How refunds are issued

Approved refunds are returned to the original payment method through the payment provider that processed the transaction. The time for funds to appear depends on the provider and your bank. Any transaction fees that are non-recoverable may be deducted where permitted by law.

9. Chargebacks

If you have a concern about a charge, please contact us before initiating a chargeback so we can review the matter directly. We reserve the right to suspend access to a product or service while a payment dispute is open.

10. Statutory rights

Nothing in this policy limits rights you have under applicable consumer protection law. Where local law provides a stronger remedy, that law applies.

11. Contact

UIBEAST LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
billing@uibeastx.com
+1 307-220-6312